At Qlives, we take great care in packing and shipping our delicate antique and vintage teacups to ensure they arrive safely at your door. Below, you’ll find important details regarding our shipping policies.
Shipping Methods and Carriers
All orders are shipped from Canada using Canada Post. We offer several shipping options at checkout, including:
- Canada Post Expedited Parcel (Domestic)
- Canada Post Xpresspost (Faster domestic delivery)
- Canada Post International Parcel (For international orders)
- Canada Post Tracked Packet (For smaller packages internationally)
Please note that delivery times and costs will vary based on your location and the shipping option you select.
Processing Time
Once your order is placed, we aim to process and ship your package within 1-3 business days. You will receive a notification once your order has shipped, along with tracking information when available.
Shipping Rates
Shipping rates are calculated at checkout based on your order’s size, weight, and destination.
International Shipping
We currently ship to a variety of countries worldwide. Please be aware that customs fees, taxes, and duties may apply to international orders, and these charges are the responsibility of the customer. Shipping times may also vary depending on customs clearance procedures in the destination country.
Packaging
Your antique teacups will be carefully packed with protective materials to minimize the risk of damage during transit. While we do our best to prevent breakage, please contact us immediately if your order arrives damaged.
Order Tracking
For orders with tracking, you will receive a tracking number once your order has been shipped. You can use this number to follow your package’s progress via the Canada Post website.
Lost or Stolen Packages
Qlives is not responsible for lost or stolen packages. If your package has been marked as delivered but you have not received it, please contact Canada Post for further assistance.
Delivery Times
Estimated delivery times vary based on the destination and shipping method chosen at checkout. Typical delivery times are:
- Within Canada: 2-7 business days
- To the U.S.: 7-15 business days
- International: 10-30 business days
Please note that delivery times are estimates and may vary, especially during peak seasons or due to unexpected delays such as customs processing.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact our support team at info@qlives.com .