At Qlives, we take great care in sourcing and delivering quality antique and vintage teacups. Due to the unique nature of our products, all sales are considered final. However, we understand that exceptional circumstances may arise. Please review our refund policy below.
1. No Refunds on Antique and Vintage Items
All purchases of antique and vintage items from Qlives are final sale. These items are one-of-a-kind, and as such, we cannot offer returns or refunds based on changes of mind or minor imperfections inherent in vintage products.
2. Damaged or Incorrect Items
While we take every measure to ensure that your order arrives safely, we recognize that damage or errors may occur in rare instances. If your item arrives damaged or you receive an incorrect product, we will work with you to resolve the issue.
- Damaged Items: If your item is damaged during shipping, please contact us within 7 days of receiving your order. Provide a detailed description of the damage, along with clear photos of the damaged product and packaging. We will assess the situation and may offer a replacement (if available) or issue a refund.
- Incorrect Items: If you receive the wrong product, please notify us within 7 days of delivery. We will arrange for the correct item to be sent (if available) or provide a refund.
3. Filing a Refund Request
To request a refund due to damage or an incorrect item, please follow these steps:
- Contact us at info@qlives.com with your order number, a description of the issue, and photos of the item and packaging (if applicable).
- We will respond within 3 business days to discuss the next steps.
- If approved, refunds will be processed within 7-10 business days to your original method of payment.
4. Non-Returnable Conditions
Refunds or replacements will not be granted under the following conditions:
- Change of mind: Due to the uniqueness of antique items, we do not accept returns or refunds if you change your mind after purchase.
- Natural wear and imperfections: Vintage items may have signs of age, such as minor scuffs or marks. These characteristics are part of the item’s history and are not considered defects.
5. Shipping Costs
Shipping costs are non-refundable. If a refund is approved, the cost of return shipping for damaged or incorrect items will be covered by Qlives.
6. Late or Missing Refunds
If you have not received a refund after 10 business days, please check with your bank or payment provider, as it may take some time for the refund to post. If you still have not received your refund, contact us at info@qlives.com.
7. Contact Information
For any questions or concerns regarding our Refund Policy, please reach out to us at:
Email: info@qlives.com
Mailing Address: British Columbia, Canada