At Qlives (www.qlives.com), we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and purchase from us. By using our site, you consent to the practices described in this policy.
1. Information We Collect
When you visit or make a purchase from Qlives, we collect the following types of personal information:
- Personal Identifiable Information (PII): This includes your name, email address, mailing address, phone number, and payment information. We collect this information when you place an order, create an account, or sign up for our newsletter.
- Order Information: When you make a purchase, we collect details about the products you buy, your payment method, and shipping details.
- Automatically Collected Information: We may collect certain information about your device, browsing actions, and usage patterns. This can include your IP address, browser type, referring/exit pages, and time spent on our site, gathered through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect to provide and improve our services, process transactions, and communicate with you. Specifically, we use your data to:
- Process and fulfill orders: This includes sending order confirmations, shipping updates, and managing payments.
- Communicate with you: We may use your information to send emails regarding your order, respond to inquiries, or provide updates about new products and promotions (with your consent).
- Improve our website: We analyze site usage and customer behavior to enhance the performance, design, and functionality of our website.
- Legal compliance: We may use your personal information to comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
Qlives respects your privacy, and we do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We work with third-party service providers, such as payment processors (e.g., PayPal), shipping partners (e.g., Canada Post), and website hosting services, who assist in processing your orders and delivering our services. These providers only access your information to perform their specific tasks and are required to protect your data.
- Legal Requirements: We may disclose your personal information to comply with applicable laws, regulations, or legal requests, or to protect our rights.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your browsing experience on our site and to collect usage data. Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser (if you allow) that enable us to recognize your browser and capture certain information.
You can choose to disable cookies through your browser settings; however, this may impact your ability to use some features of our website.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Retention of Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Access and Rectification: You have the right to request access to or correction of the personal information we hold about you.
- Data Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
- Withdraw Consent: You have the right to withdraw your consent to receive marketing communications at any time by contacting us or using the “unsubscribe” link in our emails.
To exercise these rights, please contact us at info@qlives.com.
8. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete that information.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our site following any updates constitutes acceptance of those changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
Email: info@qlives.com
Mailing Address: British Columbia, Canada
By using Qlives, you agree to the terms outlined in this Privacy Policy.